The Help Desk Application has been developed from CSO Lanifex GmbH to define complex processes and to daily work and control these processes. This module might be used stand allone or as a submodule from LFX Event Horizon, a comprehensive security monitoring tool. Within LFX Event Horizon it covers the incident handling and management process. Incidents are automatically phased in to a predefined process. In a separate development Lanifex provides the whole ISO17799 as process control objectives.

The product will be offered under a dual-license:

Some of the powerful features include: